Q- How can I ensure the safety of my Palmiye Jewelery product when ordering online?
A- Your online orders are delivered to you by the Palmiye Jewelery during the delivery process. The delivery process is secured by Palmiye Jewelery with free insurance.

Q- Where can I see the product I like on your site?
A- If you forward the Palmiye Jewelery product you like on our site, we can direct the product to our nearest Palmiye Jewelery store.

Q- What is the warranty period of Palmiye Jewelery products? In which cases is the product I purchased under warranty?
A- Our warranty period is two years. You can find detailed information in the ‘Warranty Conditions’ section.

Q- Can we get support for Palmiye Jewelery products at the end of the warranty period?
A- We are ready to support and help after the warranty period to ensure that you always enjoy your products. You can visit our stores or call our hotline when you have a request on the subject.

Q- Can I return / exchange Palmiye Jewelery products?
A- You can provide the return / exchange of Palmiye Jewelery products within the scope of return exchange conditions.

Q- How can I maintain my Palmiye Jewelery products?
A- Your products are under the free maintenance guarantee of Palmiye Jewelery. You can take advantage of the free maintenance service by bringing your products to Palmiye Jewelery stores along with its certificate to be maintained at any time. If you want to do home care, you can take care of your product with the help of warm water, dish soap and a soft toothbrush. By clicking on the link, you can reach our “Jewelry Cleaning at Home” video.

Q- How do I measure my Palm Jewelery ring? Will there be any deformation after measuring my ring?
A- Palmiye Jewelery rings are dimensioned by laser technology. There is no deformation after your dimensioning in your ring, you will receive your product with zero error.

Q- Can you make a magnification or reduction in your wedding rings?
A- Palmiye Jewelery wedding rings are produced by taking personal measurements. After production, except for classic wedding ring models, size change is not recommended (as deformation may occur in the model).

JEWELRY INFORMATION

Q- 1 Carat ring consisting of 5 diamonds is much more affordable than 1 karat diamond solitaire, why?
A- Carat (weight) of diamond is the first of 4 factors that determine its value. It is harder to find a single large stone in nature; it is rarely found. Therefore, a 1 carat solitaire diamond ring is much more valuable than a 5 carat diamond ring with a total of 1 carat.

Q- What color should I choose when buying diamonds?
A- The color of the diamond is the second of the 4 factors that determine its value. The best color in nature in diamonds is D, the color scale starts from D and ends in Z. When you buy D color diamond, you have the rarest and best color diamond in nature.

Q- If D color is the best in diamond, shouldn’t I choose other colors?
A- D color is the best color in nature, but diamonds in other colors are unique and special like every diamond in nature. When choosing your diamond, it will be useful to determine which of the carat, color, clarity and cutting factors of which value is determined will be the priority for you. For example; If the size of the diamond is important for you before the whiteness, you can choose a diamond with a higher value and a lower color.

Q- What is the difference between diamonds with clarity SI, VS or VVS?
A- The clarity of the diamond is the third of the 4 factors that determine its value. There are traces of nature in every diamond. You can not see any difference between diamonds with clarity SI, VS, VVS with naked eye. However, you can see the difference under a microscope or x10 lens. SI indicates that there are “Small Inclusions” in English, “Small Traces” in diamonds, “Very Small Inclusions” in VS English, “Very Small Traces” in diamonds, “Very Very Small Inclusions” in VVS in English.

Q- Why is the price difference between the rings of gold grams, diamond carats, color, clarity and cut in two different companies?
A- Firms have different pricing strategies. Palmiye Jewelery promises to offer the quality it declares to you with the motto “True Quality, Right Price” at the most accurate price.

Q- Why should I choose Palmiye Jewelery when buying diamonds?
A- Carat, color, clarity and cutting properties that determine the value of the diamond are not the features that the consumer can distinguish with the naked eye. To get your product safely, you should choose a company that specializes in the production of diamond jewelry.

Q- Is there a difference between diamond and diamond?
A- Diamond is a special cut of the diamond mine with 57 facets. Although the diamond is the name of the mine, there is also a cut called the “diamond cut”. In this section, unlike diamond, there is no cone part, but in the “diamond cut” the top of the stone is in the shape of a dome.

Q- What should we pay attention to when buying solitaire?

A- When buying diamond engagement rings, it is important to shop for solitaire with the assurance of a brand specializing in its field. When choosing your solitaire, you must first determine your budget and decide the size of stone you want. Palmiye Jewelery, the wide Solitaire Collection offers you rich options. The criteria that determine the diamond solitaire prices are; cut-cut, clarity-clarity, color-color, carat-carat properties known as 4C of diamond. Palmiye Jewelery offers the diamond solitaire models in the cut and color you desire, the carat and clarity you desire with the best price with the understanding of “true quality, right price”. You can examine our campaign solitaire prices to have advantageous prices in your dreams.

Q- Which solitaire ring model should we choose when making a marriage proposal?

A- The statement of love, the leading actor of marriage proposals, many different options are waiting for you in the solitaire ring. While choosing among the solitaire ring models in the Palmiye Jewelery collections, there are many options from classic round cut solitaire to baguette solitaire, oval cut to princess solitaire. Among the diamond solitaire ring features, it is possible to make the choice of jackets according to your taste while paying attention to other 4C (carat, color, clarity, cut) criteria along with its cut. You can make your choice on subjects such as the shape of the mount, its compatibility with the size of the stone, and the determination of the color of the jacket.