The following conditions apply only to the Palm Jewelery Online Store: You can return to the person / organization at the address you specified without contacting the product you bought from our Virtual Store without losing its merchandise within 14 (fourteen) days by contacting palmjewellery.com Customer Service. In order to exercise this right, the decision to withdraw must be reported to palmjewellery.com during this 14-day period. Packages sent without the written approval of palmjewellery.com will not be received from the cargo companies. In order to exercise the right of withdrawal, it is mandatory to make a written notification to the SELLER within 14 (fourteen) days and the product must not be used in accordance with the provisions of the “Products with No Right of Withdrawal” set out in this contract. No product returns are made in any form other than these periods. You can use https://www.palmiyejewellery.com/iletisim/ for notification. The customer is obliged to return the product with the condition it was delivered to. The return form should be delivered complete and undamaged with the box, packaging, standard accessories, if any, of the products to be returned. If there is a decrease in the value of the goods due to a reason caused by the BUYER’s defect or if the return becomes impossible, the BUYER is liable to compensate the losses of the SELLER. When returning the product, the invoice sent with the delivery of the product must also be returned. There is a return explanation section of the invoice, this section should be filled in and the invoice should be signed by the Buyer and delivered with the product. If the invoice of the delivered product is invoice for the product to be returned, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the REFUND INVOICE is issued. In accordance with the special requests and demands of the consumer, the consumer cannot exercise his right of withdrawal in the goods that are produced personally or made personal by making changes or additions. Your orders that you want to return must be sent to the address we will notify you in full, with the product, invoice, dispatch note, certificate, insurance forms and gift items, if any. VAT and other legal obligations, if any, of the invoice not sent, are not refunded. After the return is received, the price of the products is returned to the credit card if the order was placed using a credit card, or to the bank account if the order was placed via money order / EFT. palmjewellery.com will return the product and refund the price in case the product is not damaged, broken, destroyed and used. Custom made products (name products, full wedding rings, wedding rings made according to size, piercings, nose rings, fingerprint products, etc.) campaign products, outlet category products, custom made at the request of the buyer, customized or added to the person products that are made specially made (a desired size other than the standard ring size 13-14, bracelet size change, writing, production with different stones, etc.), discounted products, opportunity products, watches, etc. cannot be returned. All responsibility for the package arrives at the consumer. For Return & Exchange Conditions in our stores, you can get support from the email address below and by phone. Email: info@palmiyejewellery.com Mobile Number:+90 5334832001